Services
Guest Communications
A real human on WhatsApp in EN, ES, or AR within 5 minutes — backed by a custom platform that catches every channel (Airbnb, Booking, email, our site, walk-ins).
What guests get
One thread per booking, one human in the loop, structured handoff between time zones (Dubai team + Cuba team cover 24/7 between them). Standard response SLAs: 5 minutes during waking hours, 30 minutes outside.
What owners get
You're CC'd on the issues that matter (damage, safety, complaints) and never bothered with the ones that don't (towel requests, restaurant recommendations). Monthly summary of guest sentiment and any escalations.
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